When the Platform Walks Away: Shopify enables easy scams!
Disclaimer: This post reflects my personal experience with a merchant operating on Shopify. It is not an allegation that Shopify intentionally supports fraudulent merchants. Rather, it is a critique of the incentives and customer experience I encountered. Recently I purchased from a merchant running on Shopify. The store looked legitimate, accepted payment without issue, and presented itself professionally. Unfortunately, that was where the positive experience ended. The merchant failed to deliver what was promised. Attempts to resolve the matter directly went nowhere, so I tried contacting Shopify expecting that a platform of its scale would at least investigate. ...